Mailinglist Archive: opensuse (1945 mails)

[Robert Smits <bob@xxxxxxxxx>]

On December 21, 2009 05:28:03 am  wrote:
> On Sunday, 2009-12-20 at 23:41 -0800, Robert Smits wrote:
> > Is there a straigtforward guide to setting up CUPS in an opensuse 11.0
> > environment that I can follow?
>
> Simply use YaST, let it do the job for you.
>
> --
> Cheers,
>        Helpful Poster

Thanks for the reply, Helpful Poster. I appreciate that you took the time to 
make a suggestion. 

This brings me, however, to make a point about replies to requests for help. 
(And to be clear, this is not aimed at the helpful poster, because I'm guilty 
of doing it as well.)

Our habit of making what seem to be simple answers to simple questions are not 
perceived as simple answers. To many readers, they either seem completely 
dismissive - as in go read the f$%^&ing manual, or are so lacking in 
practical how do I do it terms that the poster simply mutters under their 
breath about damned Linux geeks and goes back to the dark side. 

And yes, I appreciate it that some posters don't read the manual, but that 
isn't the point. 

At the very least, we need to describe the actions in much clearer terms than 
the example above.

Telling me to go to YAST/Hardware/Printer and that I can set up shared 
printing there is ever so much more helpful. 

Let's be nice to each other.


-- 
Bob Smits bob@xxxxxxxxx
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