On Fri, Sep 4, 2009 at 9:57 PM, Jim Henderson
... think it's probably even more important that the developers recognize that when someone raises an issue about something that didn't work the way they expected, they've at least taken the time to provide the feedback to you. That says something about the community's dedication to KDE - if they didn't provide feedback, that would be a bad thing. So let's take the feedback given as first and foremost being offered to make things *better* and go from there.
I completely agree -- if the discussion is allowed to devolve into "us" vs "them" then we all lose. Users are a PITA -- we all know that (even those of us like me who are 'only' users) ... and very often users are "free agents" in that they are just one person railing about the things that make their individual lives easier/harder without really having any perspective. But someone who is active on a dev team, AND also active on public lists, should really always try to be cognizant of speaking to "customers" even when those customers are non-paying. In a community effort, posting to a list with opinions/complaints/praise/questions IS PART OF CONTRIBUTING and makes one a "customer". It may not be much effort, it may be a PITA often -- but the effort makes one a CUSTOMER. Customer service is the number one objective ... unless you want to be slackware (no diss meant to slackware -- it is just a different segment and approach) Just my take ... P -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org