James Knott wrote:
Fred A. Miller wrote:
James Knott wrote:
If you have a problem, it's with TW, not digital service.
Ok....thanks for clearing that up, James!! It's T.W. then, and I quit talking to them at 3rd level.
I've on occasion had problems with Rogers and gone beyond 3rd level. However, with my background, I can provide them with facts that show them the problem is on their network somewhere. I feel sorry for the average subscriber, who doesn't have the knowledge to get past 1st level support. In one recent example, I was frequently losing both internet & phone service simultaneously. I could see the failure with the front panel LEDs on both devices and also wrote a script that would record the internet failure times. The first guys to show up would insist it was a bad spitter or cable. Then one insisted the phone terminal was bad and replaced it, without explaining how that would affect the cable modem Another insisted it was a power issue, even though the cable modem was plugged into UPS and the telephone terminal has a built in battery. Since I have two separate cable feeds into my condo, I moved the phone terminal closer to where one feed comes in and moved the cable modem to the other feed and still had simultaneous failures. With this, I was able to prove to them that the problem was not in my condo and they then found a problem with a distribution amp. On another occasion, I had some email problems, after they switched the service to Yahoo. By capturing the POP traffic with Ethereal (now called Wireshark) I was able to demonstrate that it was the Yahoo server that was causing the problem.
Any other problem I've had, I've been able to show T.W. that it's their problem, but I was "lost" when it came to getting a FAX to work. If they're using compression, and from you've outlined, I'll bet they are, there's no way I'd get it work anyway. And, as I said, I got around it by scanning anything needed for a FAX and file attaching as email. Thanks again, Fred -- "Where's The Birth Certificate?" -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org