Fred A. Miller wrote:
James Knott wrote:
If you have a problem, it's with TW, not digital service.
Ok....thanks for clearing that up, James!! It's T.W. then, and I quit talking to them at 3rd level.
I've on occasion had problems with Rogers and gone beyond 3rd level. However, with my background, I can provide them with facts that show them the problem is on their network somewhere. I feel sorry for the average subscriber, who doesn't have the knowledge to get past 1st level support. In one recent example, I was frequently losing both internet & phone service simultaneously. I could see the failure with the front panel LEDs on both devices and also wrote a script that would record the internet failure times. The first guys to show up would insist it was a bad spitter or cable. Then one insisted the phone terminal was bad and replaced it, without explaining how that would affect the cable modem Another insisted it was a power issue, even though the cable modem was plugged into UPS and the telephone terminal has a built in battery. Since I have two separate cable feeds into my condo, I moved the phone terminal closer to where one feed comes in and moved the cable modem to the other feed and still had simultaneous failures. With this, I was able to prove to them that the problem was not in my condo and they then found a problem with a distribution amp. On another occasion, I had some email problems, after they switched the service to Yahoo. By capturing the POP traffic with Ethereal (now called Wireshark) I was able to demonstrate that it was the Yahoo server that was causing the problem. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org