Mailinglist Archive: opensuse (1332 mails)

["Carlos E. R." <robin.listas@xxxxxxxxxxxxxx>]

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On Tuesday, 2009-05-05 at 20:18 +0200, Frans de Boer wrote:
> On Tue, 2009-05-05 at 10:31 -0500, L. V. Lammert wrote:

> > Au contraire, .. that's why we *support* our clients - if they need a port
> > opened for some reason, we just login remotely & do it for them [as we
> > would for all systems affected], or use ZenWorks. Helps justify a support
> > agreement! I would argue that you don't really HAVE such requirements for
> > 'typical' users, as their needs can be predicted by work or fiat well in
> > advance.
> It seems that you are talking about corporate users, which is a whole
> different ballgame. I recall that I was talking about consumers, who do
> not have remote support.

But they should!

A user either knows how to properly "admin" the equipment he is using, or 
should hire expert help. Same thing as we do for cars, we pay a mechanic 
to maintain it.

- -- 
Cheers,
       Carlos E. R.

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