Mailinglist Archive: opensuse (1995 mails)

["Rajko M." <rmatov101@xxxxxxxxxxx>]

On Tuesday 14 April 2009 02:54:00 am jdd wrote:
> David C. Rankin a écrit :
> > Richard wrote:
> >
> >     Free software is driven by diversity and engagement of individuals.
> > This is supported by the openSUSE Build Service.
>
> there are several interesting things in your post.
>
> the build service is not officially supported, it's only a service
> given to help others to build. openSUSE as a hole can't be responsible
> for anything in the OBS.
>
> but where you are true is that when an user provide a solution
> (patch), his participation should be given the most interest. How can
> we ask for help if we don't acknowledge it.

+1

Unlike David that is fighter for what he deems right, way to many that came in 
for the first time, expect attention f a s t. If they don't get it they will 
disappear, so something has to change in the bugzilla workflow to provide 
immediate attention and feedback. 

Next, if bug has to go upstream, address of bug tracker, or contact person. 
It would be easier to setup database that will track project informations on a 
central server, instead of digging every time in the READMEs. 

> however, if the maintainer/packager is not available at the time (can
> be sick, busy making money, having a baby...) things can be held.

If developer that should take care of bug is on vacation and bug is low 
priority, tell that. Nobody will die from truth. 

> So I beg it is really important that *somebody* in the permanent
> openSUSE team (Novell's or very close to) be in charge of some
> followup of bugzilla. Let only to see when some people at charge don't
> answer, see why and report.

That should be 3*8 man*hour for around the clock coverage. In real world with 
6 hours shifts that would be 5 people and in the volunteer world that would 
be at least 3 times more. 



-- 
Regards, Rajko
--
To unsubscribe, e-mail: opensuse+unsubscribe@xxxxxxxxxxxx
For additional commands, e-mail: opensuse+help@xxxxxxxxxxxx