Per Jessen wrote:
Per Jessen wrote:
Sandy Drobic wrote:
I guess you'll get to know how much joy a combination of the most expensive software with the most certifications with apes in front of the keyboard is. I share your pain... Well, I got hold of someone and they've know been looking at the problem for about two working days. I'll keep you posted. Update: so far the other side has spent about two weeks before they involved the local product support who in turn passed the issue to the vendor.
The vendor turned out to be quite able, and fixed the issue in less than 24hours. None of the parties bothered to tell me, so I only found out almost 2 weeks later ...
Well, that is typical non-support personal: "I know that my problem is solved, so everything is fine..." That you as the involved party on the other side might want to know the problem is solved as well probably didn't even pop up in their mind. (^-^) At least the vendor did fix the problem, so I am rather pleasantly surprised. To fix a problem means that there is a problem in the first place, and to acknowledge that fact is institutionally impossible for many companies. -- Sandy List replies only please! Please address PMs to: news-reply2 (@) japantest (.) homelinux (.) com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org