Mailinglist Archive: opensuse (1606 mails)

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Re: HP & Linux support (was [opensuse] Printer Recommendation?)
  • From: "John E. Perry" <j.e.perry@xxxxxxx>
  • Date: Tue, 02 Sep 2008 12:02:07 -0400
  • Message-id: <48BD637F.7020306@xxxxxxx>
Lew Wolfgang wrote:
John E. Perry wrote:
Be interesting to know where all those bucks go. Their "tech" support
even forced me to buy a new hard drive so I could wipe suse and my ext3
home partition off the original before they would answer questions about
whether I had hardware problems or not.

It wasn't even enough that these were separate partitions in a dual-boot
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
setup.

Hi John,

To be fair to the manufacturer, you void the warranty when
substantially alter the product. It makes it too difficult,
in general, do diagnose problems if you don't have a known
baseline to start from.


I don't accept the notion that invisible partitions on the original hard
drive are a substantial alteration, and hp stopped stalling after I
restored the Windows partition to its original size...

...Then, I blew Vista away and installed SuSE 11.0.
Then, I noticed problems with the NIC connection. ...

But I didn't blow away XP Pro, as I need it for some of my professional
software. The original software was still there, having just as much
trouble with the hardware as suse. Suse was on a separate partition in
a dual-boot setup. The home directory was in a separate partition. And
when I finally gave up and bought both the new hard drive and the usb
adapter so I could save my home partition, and reformatted the original
partition and reinstalled XP from the restore partition, ...

XP still had the same problems with the hardware that suse had.


Sorry for the long missive, but maybe someone can learn something
from my stumbling about.


I'd say the most important thing we can learn is not to simply discard
software we've paid for. Use the tools to back it up onto dvd, in case
the hard drive crashes (as the original had less than a month after I
bought this computer). I had even kept the original restore partition
on the hard drive, as I mentioned above.

jp
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