-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The Friday 2008-05-09 at 10:46 +0200, Philipp Thomas wrote:
On Fri, 9 May 2008 02:18:58 +0200 (CEST), Carlos E. R. wrote:
we didn't evaluate employees, we simple removed tickets fast, as a team. It's a team job, after all: the one responsible is the team boss, if any.
As I said: its normal for support to act so. And of cause developers are reminded to act fast on bug reports. But I've not encountered any contractual agreements regarding bug reports.
Sorry, I got too carried away; I didn't mean to say that this is the case with suse. I spoke of the general case, something that happens when tasks are divided between companies with contracts and such, specially if there not a "good spirit" o "friendship", I don't know the exact word. Maybe it depends on the business culture of each country. I have lived that situation from all ends: as plain employee, team chief, and client. Ie, company A hires company B to handle the ticketing, and in order to specify the degree of work involved, they have to ensure that tickets have to be handled, say, before 24 hour passes. If there is little money, 'B' will be tempted to cheat and stick to the letter of the contract, or close tickets without real cause. But as you say, we are going too offtopic O:-) - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.4-svn0 (GNU/Linux) iD8DBQFIJDAMtTMYHG2NR9URAlSJAJ4wjf+UoceEBzuGBxyEpFC3mqnTNwCfVKqU GI55F5hOaAGII6UTr1qIy9s= =pCV6 -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org