CyberOrg wrote:
On Tue, May 6, 2008 at 11:47 AM, David C. Rankin
wrote: So I guess, case closed. It was a faulty motherboard. Thanks again for all those that helped with the diagnosis.
That is what was told to you when the bug was closed, you should have listened then and saved everyone time, including valuable time kernel developers like GKH wasted on that bug[1]
Logs don't lie and devs closing bugs know what they are doing ;)
In general, yes. But not always. I've seen tickets closed (in both development and support contexts) not because a problem is solved, but because someone is sick of working on the problem, and hoping that it has gone away (i.e. they'll work on it if someone opens up a new ticket). One factor which makes this happen usually in support situations is when some pointy-heads have arbitrarily designated some sort of contractual obligation to get X% of problems solved in Y amount of time...and a ticket open for several days "screws up our performance metrics", and therefore the contract. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org