Mailinglist Archive: opensuse (3434 mails)

[Aaron Kulkis <akulkis00@xxxxxxxxxx>]

Thomas Schraitle wrote:
> Hi,
>
> On Dienstag 05 Februar 2008, Aaron Kulkis wrote:
> > [...]
> > Writing this documentation is all very good, and commendable
> > on your part, Tom.
> >
> > However..if the new user DOESN'T KNOW IT EXISTS, then it is
> > almost as bad as not even existing.
> >
> > It needs to be not only "findable" to the new user -- it *MUST*
> > be presented in a way that the new user CANNOT HELP BUT TO
> > SEE THAT IT IS THERE.
>
> Well, that's not our part, I'm sorry. We only write it.

Maybe not YOUR part, tom, but yes, it IS SuSE's part.
If they're going to pay you to write documentation for
new users, and then not work out a mechanism for new
users to be (actively) notified the that documentation
exists, then SuSe is *FAILING* the new user.

> By the way:
> Did you know, the HTML documentation is accessible from the SUSE help 
> center? :)

Personally, I went through several releases before
discovering it.  This may be because I had years of
unix user and administration experienced beforehand,
and didn't look as hard...or that, quite frankly,
it's not presented very effectively to the new user --
a transitory mention on the screen during the middle
of an installation -- most people don't wait around
breathlessly watching these things -- if it's going
to be 45-90 minutes before the installer needs any
more input, most people go do something else --
like go to the store, or eat dinner or something.


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