Mailinglist Archive: opensuse (3468 mails)

[Andreas Jaeger <aj@xxxxxxx>]

jfweber@xxxxxxxxxxxx writes:

> You were expecting people to read the documentation ??? 

No, not really ;-).

> Silly, no one EVER reads that stuff...  ;-)

I know...

> [...]
> Of course this sort of users  wasn't what you were looking for .Those 
> that just want the very latest, hottest, most far out from the center 
> as they can get.. and there will be many of them who send you strange 
> reports of broken this or that pieces. 
>
> I thought your announcement represented exactly what you were looking 
> for in testers. But, you forgot a universal constant of 
> software. "Nobody reads the documentation" Except perhaps one other 
> person,in the world,  and me.
>
>  No matter what documentation you use, nor what you say when you let it 
> leave your hand, will in any way prevent people in the future, when 
> your products go gold again, complaining bout strange things you 
> weren't even concerned w/. From the "this software burned my house 
> down" to "what is this software supposed to *do* ? " All variants of 
> user remarks. 

If you have a solution for this, I'm willing to hear it. So far I can
only try to release working software, calling it loud ALPHA, and
pointing to the documentation so that those who complain *might* check
next time ;-).

Andreas
-- 
 Andreas Jaeger, aj@xxxxxxx, http://www.suse.de/~aj/
  SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg)
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