On Thursday 14 September 2006 15:52, Peter Van Lone wrote:
On 9/14/06, Felix Miata
wrote: You're right about that, but the responses to the reporter could have done a better job of eliciting useful information from him.
indeed ... I think the reporter simply knew there was a problem, and thought that "novell" would like to know. He assumed that, once in bugzilla, some individual human would run with it, under their own initiative.
He only knew the symptom ... that his card was being mis-identified ... he was not interested beyond that personally, especially since he had his own workaround.
The obvious point is that the misidentification isn't the cause of the misconfiguration. What the exact cause is couldn't be determined, because the reporter *wouldn't say how it was misconfigured*. All he said was "it doesn't work, I changed something and now it works"
But he thougth Novell would/should be interested enough to check it out.
If I were that guys boss ... I would not be happy about his performance.
Bugs cannot be fixed without information. Either a bug is reproduced locally, or the reporter provides enough information so that it can be tracked down. This is how debugging works, and no boss can make it otherwise