Customer service?

I think I've figured out why Novel aren't selling many copies of SEL; they don't advertise any numbers on their website so you have to ring reception, the phone system puts you through to the wrong department and the numbers they then give you don't work. There's a ring back feature where you type in all your details and then nothing. Not very good at all if you ask me, Red Hat are infinitly more helpful with sales enquiries. Matthew