Mailinglist Archive: opensuse (2700 mails)

[Allen <gorebofh@xxxxxxxxxxx>]

On Wed, Jul 13, 2005 at 11:47:22AM +0100, Kevanf1 wrote:
> On 13/07/05, boricua <boricua@xxxxxxxxxxxxxxx> wrote:
> > On Tue, 12 Jul 2005 19:49:54 -0700
> > Ben Rosenberg <red.kryptonite@xxxxxxxxx> wrote:
> > 
> > > On 7/12/05, boricua <boricua@xxxxxxxxxxxxxxx> wrote:
> > > > with this kind of response
> > > > suse turns its back on the home user that made suse what it is
> > > > i install 9.3 last week and they tell me my support terminated....
> > > > THE SUPPORT IS 90 DAYS OF WHAT, WHEN DO THE 90 DAYS BEGING?
> > > >
> > > >
> > > > these are the things that pist me off of SUSE
> > > >
> > >
> > > 90 days from the moment you registered it. Not 90 days from the day
> > > one needs support. If you registered 65 days ago and they are saying
> > > this then you have a complaint.
> > >
> > > As far as the installation support. It's just that support getting it
> > > *installed*.. not configured. It has never, ever, ever, ever been like
> > > this. Not when I first started using SUSE (4.2), not when I worked for
> > > SUSE (6.2 - 7.2) and it isn't now. Sorry.
> > >
> > > -ben
> > >
> > > BTW. I'm sure somone on this list can help you with this issue. Send
> > > an email with all the details and someone will pick up the ball.
> > > Otherwise you can get a card known to work. I know Fred and others
> > > have spoken of WiFi cards that give no issues. My Intel Pro that came
> > > with my Dell worked with no issue.
> > > --
> > > "There is no need to teach that stars can fall out of the sky
> > > and land on a flat Earth in order to defend religious faith."
> > >
> > > --
> > > Check the headers for your unsubscription address
> > > For additional commands send e-mail to suse-linux-e-help@xxxxxxxx
> > > Also check the archives at http://lists.suse.com
> > > Please read the FAQs: suse-linux-e-faq@xxxxxxxx
> > >
> > >
> > >
> > 
> > 
> > and i registered it 3 days ago


You get support nfor installing it, not configuring it, and they STILL
TRIED TO HELP YOU...... If I could slap people over TCP/IP/ Let me tell
you. If you want your hand held for more than installation, drop some money
 on Enterprise.


> > 
> 
> I'm assuming it is 9.3 that you registered?  If so then check that you
> are using the correct registration number.  It may sound daft but I
> have found that many browsers tend to keep a list of the different
> registration numbers in a drop down box.  This is when you access the
> support page online and attempt to file a support incident.  If you do
> have the correct number then SuSE are most definitely at fault for
> saying your support has run out.  You should have 87 days left.
> 
> -- 
> Take care.
> Kevan Farmer
> 
> 34 Hill Street
> Cheslyn Hay
> Staffordshire
> WS6 7HR
> 
> --
> Check the headers for your unsubscription address
> For additional commands send e-mail to suse-linux-e-help@xxxxxxxx
> Also check the archives at http://lists.suse.com
> Please read the FAQs: suse-linux-e-faq@xxxxxxxx
> 
>