26 Apr
2005
26 Apr
'05
15:50
On Tue, 2005-04-26 at 17:14 +0200, Hans du Plooy wrote: > On Tue, 2005-04-26 at 10:10 -0400, Ken Schneider wrote: > > > Unfortunately the 64k line turns out to be not as reliable as it should > > > (due to the telco, I suspect), but as it's a 24month contract, not much > > > we can do. > > Sure you can, keep complaining and threaten to go else where if they > > don't provide the service they promised. I'm sure they promised > > something better then 70% uptime. > Actually I can't. The problem is not with the ISP - they're fanatastic > - but with the phone company, who sucks but happens to be the only one > here. > The last place I worked at, before I retired, I was also the network admin. When I started to have problems with a dedicated line I would complain to the ISP who would in turn forward the complaint to the phone company, the ISP is who requested the install in the first place. Enough complaints resulted in the phone company sending a tech to resolve the problem. Many times the request resulted in the connection being moved to a different cable pair to fix the problem. Sometimes the tech would find a nearly broken wire at the connection and would fix that (even though no one had touched the wire to cause it to break). Strange things do happen. Keep complaining (in a nice way) it may do some good. -- Ken Schneider UNIX since 1989, linux since 1994, SuSE since 1998 "The day Microsoft makes something that doesn't suck is probably the day they start making vacuum cleaners." -Ernst Jan Plugge