Mailinglist Archive: opensuse (3397 mails)

[Preston Crawford <me@xxxxxxxxxxxxxxxxxxx>]

On Thu, 28 Apr 2005, Bruce Marshall wrote:

> On Thursday 28 April 2005 12:13 pm, Preston Crawford wrote:
> > Please. I've helped people. More often on IRC than on here or the
> > message board, but I've helped people. I've complained some. And I've
> > asked questions. What I find fascinating is that registering your
> > dissatisfaction with a distribution you pay for is taken so seriously
> > that this is the kind of reaction you'd get? Am I never supposed to
> > complain when SuSE does something wrong? I don't get it.
> 
> 
> Do NOT complain here then.
> 
> Use the feedback section on SuSE's site.   This list is for customers and 
> we're tired of hearing you whine when it will DO NO GOOD here.
> 
> Take it elsewhere.

First off, I am a customer. I bought 8.0, 8.1, 8.2, 9.1, 9.2. Plus I've 
recommended and gotten SuSE installed at numerous sites, including a 
doctor's office and the headquarters of a political campaign. So not only 
am I a customer, I'm generally a SuSE booster. Thus the nature of my 
concern about the quality of SuSE recently. As a customer am I not 
allowed to ask other customers if this is indeed a problem. If the answer 
is "no", then the mature thing to do would just be to say "no", not to 
flame me, call me names and tell me to go away. I'm a customer. I deploy 
SuSE when given the chance. I help bring in money to SuSE in drips and I 
have spent over $400 on software from SuSE. I think I've earned the right 
to at least question where they are headed when something looks ary. And, 
once again, the mature adult response would be to point out that what I'm 
reading or seeing is not representative of the actual state of the distro 
(as someone else helpfully and maturely did), rather than to tell me I 
don't belong here. 

I started this thread initially to ask if others were experiencing this 
problem with Firefox and if it was fixable. I made the mistake of also 
positing that this was part of a larger trend, which in turn caused people 
to turn the flamethrowers on. I apologize for that. But I still don't get 
the response.

Preston