On Saturday 30 April 2005 04:01 pm, Marc Chamberlin wrote:
I have looked around on Novell's website for their feedback mechanisms and yes they do provide some, but not good ones really.
Try: www.suse.com/feedback
They like a lot of companies want to tie feedback in with support (for which there usually is a cost) or assume a customer wants to use it for pre-sales/marketing purposes. I would like it to be much easier and more obvious as to how to give them feedback, so as to simply give them a heads up, for example, on some technical issue or idea, rather than having to hunt around so hard on their website in order to find a way to do so. If I were in their position, I would have a direct feedback link/form right off of their home page in such an obvious way that it shows that THE COMPANY DEEPLY CARES about how their users are experiencing their products. I know a lot of companies fear being overwhelmed with complaints and people wanting free support, but IMHO it is far better to be overwhelmed than to be in the dark and oblivious. I don't expect them to respond to each person individually, just accept the information, analyze and categorize it, and use it in setting their future goals, products and direction.