Mailinglist Archive: opensuse (3901 mails)

[James Mohr <suse_mailing_list@xxxxxxxxx>]

Hi all!

<rant>
Is it just me or has SuSE support gone down the toilet. I paid real money for 
9.2 and have spent the last several weeks trying to get it installed, but it 
keeps hanging at the point just before it should be installing the software. 
Although I have bought every even numbered versions since 8.0, this is the 
first time I have had to open a support call. 

I opened up a support request and each time I reply to what SuSE support tells 
me to do, it is as if they did not read the whole message, let alone the rest 
of the problem history. So, they end up picking out one minor issue (such as 
one of 10 messages) and make some comment or suggestion about that. In 
essence, despite having paid for the software, I am no where near getting it 
installed. Had anyone else had the same bad experience with SuSE support?
</rant>

Regards,

jimmo
-- 
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"Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are." -- John Wooden
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