Mailinglist Archive: opensuse (3901 mails)

[James Mohr <suse_mailing_list@xxxxxxxxx>]

On Wednesday 12 January 2005 01:26, Allen wrote:
<SNIP>
>
> Try wording it better. Don't make the email long, make it a description of
> the probelsm exactly. Not a long life story, they get paid to help you with
> software, not your emotional troubles.

Hi Allen!

The only time I ranted was this last time as I am getting frustrated at the 
tangents they are going off on. The last time was so far away from the 
problem, that it appeared as if they did not bother to read the case history. 

The first email was short-n-sweat, but I have been asked to provide 
information to support about the problem. Also if you make the email too 
short you often do not include vital details.

I did UNIX tech support for four years, so I know what it's like, but even 10 
years ago, we had software that kept track of the case history *and* we were 
expected to read it even for the free installation support. 

Regards,

jimmo
-- 
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"Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are." -- John Wooden
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