Theo v. Werkhoven wrote:
Mon, 13 Dec 2004, by oxielc@yahoo.it: <SNIP>
I never thought it would be so difficult to get an answer from SuSE/Novell, nobody seems to care about supporting potential buyers / users .... its very dissapointing!!!!!!!!!
That's what you get when a large company takes over. It's probably not that they don't care, it's just too many damn pencil pushers before your problem arrives on the right desk.
I have had good experience with pre-sales since Novell got involved. In some cases it did take as long as a week to get the answer, but I was kept informed the whole time so I did not think things had gone into a black hole. After submitting the question from the Novell/SuSE webstie I ended up corresponding with someone from Novell at email address ICS_ICS@novell.com . I am pretty sure you would be much better off with SuSE Pro rather than SLES for your application. Yes, SLES is certified for your hardware - but not using the additional software that you wish to use. Once you do that you may find support difficult. But realize that the basic price of SLES only provides very basic installation support (on certified hardware) and patches via YOU for a year. Actual support starts at about US $900 per server per year. This lets you open unlimited email incidents. Hope you get your answer soon.