On Thu, 2004-10-07 at 15:00, Paul W. Abrahams wrote:
On Thursday 07 October 2004 2:15 pm, Patrick Shanahan wrote:
I'd say the default headers are the ones that you get if you use Konqueror or Mozilla "out of the box", which is how most people use them. We're talking about unsophisticated users here, not aficionados like you, Patrick. (That's a compliment, by the way!)
Oh, I know well enough how to unsubscribe. The problem is those folks who can't figure it out and so plague the list with their fruitless attempts at it.
It seems to me that a fundamental principle of user-interface design is that you accept people as they are instead of how you think they ought to be. So I'd frame the question like this: the existing unsubscription instructions clearly fail to enlighten everyone who is seeking enlightenment. So is there a way to redo either the instructions or their placement so that those who are mystified will be mystified no longer?
I suppose they could use all caps on the subscription ack email pointing to NOT delete the email message so people will have it for future reference. Or perhaps those same people that "don't have a clue" about how to unsubscribe just failed to read the email welcoming them to list with all of the information on how to unsubscribe. -- Ken Schneider UNIX since 1989 SuSE since 1998 * Only reply to the list please*