7 Apr
2004
7 Apr
'04
22:51
"Carlos E. R."
There are methods to filter spam, like the one they use at "support" (it searches for a valid registration code), or a pgp key, that would allow us to submit feedback to feedback easily.
Believe me, we evaluated a lot of different ways as to how we could possibly still allow mail but they all were insufficient to keep out the spam. Before we started using the web form, even basic information like the Version of SUSE Linux used or the name of the package was missing. This means extra work for us because now we have to ask for the information before we can process the report. The use of a web form has improved the information significantly and thus made our work a lot easier. Philipp