"Carlos E. R."
Please note that the email address you sent your message to (feedback@suse.de) is no longer in use. Of course you still can send us your ideas, comments and bug reports related to our products! Please use our web pages:
Why, SuSE, why? :-(((( [...] What is the reason for removing it? Money? Staff? They think a web page is nicer? Cuter perhaps? I can not understand it, whatever the reason.
As I'm part of the feedback team I can tell you exactly why: a) because it's a ratio of about 1 serious feedback mail per 100-200 spam mails. These include the useless "virus detected" and similar mails. And before you ask, we *did* use spamassassin otherwise it would have been more like 1000 / 1. But we couldn't filter as hard as we liked, because that would have possibly rejected valid mail. So those from the feedback team first had to weed out all the junk before starting serious work. These are hours spent for nothing which isn't very cost effective. b) Many feedback mail lack basic information needed to work on it (like the Version of SuSE Linux etc.). So the first mail to the customer has to ask for that info. Again this is much time spent for nothing. Web and email ran in parallel for a long time, but lately the amount of junk that came in via mail just got so much in comparison to the real feedback mails that we simply had to switch off the mail address.
2) Perhaps some other listers think like me and will complain as well - in the web form, of course.
Feel free to do so :) Chances are high that you'll (more or less) get the same answer as you do now. Philipp -- Philipp Thomas work: pthomas AT suse DOT de private: philipp DOT thomas AT t-link DOT de