Mailinglist Archive: opensuse (4165 mails)

[Preston Crawford <me@xxxxxxxxxxxxxxxxxxx>]

On Mon, 2003-04-28 at 11:53, Avi Schwartz wrote:
> The thing is that I did post this last week and received no replies 
> from anyone.  Maybe no one else on this list uses the same NIC?
> 
> I do feel though that SuSE's support policies should be discussed 
> openly and not just in emails directly to SuSE.  People should know 
> what level of support (or lack of) they are getting when they purchase 
> a SuSE package.

This isn't the place, though. This is for people using the system to get
support, not to have to read flames. I agree, incidentally. The support
you get buying Pro is a joke. My impression is they'll probably help you
click through the yast2 install and that's about it. I've tried getting
help via support before and was always basically told what I was asking
wasn't covered under the support agreement. Essentially nothing is. But
that's beside the point. Here isn't the place for that discussion. The
newsgroup would be more proper, actually (alt.os.linux.suse). 

And the same thing happens to all of us at times regarding questions
unanswered. I've asked a couple times about my problem with missing
gnome-pilot-conduits. No one has answered. But I don't hold that against
anyone, because maybe they don't know. Maybe they don't want to give a
wrong answer. Or maybe they're busy helping someone else. This is a
volunteer peer to peer support list essentially. That's just the way it
goes. I pay for the OS, not support. 

Preston