Mailinglist Archive: opensuse (4165 mails)

[Alex Daniloff <alex@xxxxxxxxxxxx>]

I really would like to know WHAT is covered
in SuSE free installation support?
Network is essential to get all updates, 
security patches and bugfixes through YOU.
I think that not covering network card
configuration in SuSE installation support
is plain stupid.


-------------------
> My laptop's built-in ethernet card is not working under 8.2 Pro.  It

> used to work with previous versions of SuSE and still works under 
> different Linux distributions (Gentoo, for example).  So I fill a 
> support request and what answer do I get:
> 
> "Please consider that our free installation support has a defined
scope.
> Unfortunately, configuration of network cards is not covered within 
> this scope, so please understand that we cannot answer the support 
> requests you have
> submitted."
> 
> So what now, I am just SOL?
> 
> Thanks you SuSE, I guess in the future I will take my business 
> somewhere else.
> -- 
> Avi Schwartz
> avi@xxxxxxxxxxxxxxxxxxx
> 
> 
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