Re: [SLE] what is otrs?

On Sun, 2003-03-02 at 08:58, Dennis wrote:

What is OTRS in 8.1 and how to use it? Any idea anyone? Dennis

According to freshmeat.net..... <start> OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents. It has been tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, and Mac OS 10.x. <end> never had the cause to use it mind although can see the benefits .. Pete