James Mohr wrote:
Maybe I am misinterpreting what you are saying, but neither SuSE nor the list members have any obligation to answer questions.
Yes, I think my point wasn't clear enough. I don't believe SuSE or the list has any *obligation* to answer unanswered questions. Rather, I think it would be a really *good* thing, and so I suggested it. I *asked* SuSE to consider it, and didn't *demand* it from them. I also suggested *volunteers* not indentured servants. I also have a different perspective on the number of quality researched questions that appear on the list. I don't deny that there are vague or even idiotic questions, and I don't suggest we bother with those, but I know *I* have often done every kind of search in my power to resolve an issue and tried to ask as clear a question as I could to the list and still ended up without a solution, usually despite the list-readers kind and appreciated efforts. Out of the 60+ dead threads from the last week I looked at, I'd say that as many as 85% of them were well-crafted questions with an honest attempt to provide necessary information. I can't say how much research the posters did, but I know that *I* don't know the answer to their questions off hand, and the vast majority of them strike me as reasonable questions. If it turns out that a quick google search answers most of them (I seriously doubt this, as it hasn't been my experience with my still unresolved SuSE problems) then the time required for someone to address these just went WAY down, and so your suggestion that someone will have to devote all day to this contradicts your contention that the questions are mostly easily resolved. I think what I might really want is an easily searchable SuSEzilla, where unresolved list questions could be assigned to someone/some group and tracked until resolved. I think overall user satisfaction with SuSE would thereby be increased, and I also think that increasing overall user satisfaction is likely a goal of SuSE's as well as a goal of its ardent supporters. If SuSE or we users take these questions on as an *obligation*, we do so freely. -- Brian Support EFF! http://www.eff.org/ They're defending YOUR rights online.