Mailinglist Archive: opensuse (3653 mails)
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Re: [SLE] SuSe support not up to it!
- From: neal mcdermott <neamcd@xxxxxxxxxx>
- Date: Sat, 15 Jun 2002 04:45:32 -0700
- Message-id: <200206150444.29223.neamcd@xxxxxxxxxx>
On Friday 14 June 2002 21:01, Josef Demergis wrote:
> Nineteen days after I queried Suse support about a problem ,I received
> an answer, or rather no answer. My question seems to have been outside
> the scope of the support (my laptop not shutting down properly)
> something which can be debatable since SuSe support seems to run very
> lean these days, but surely it shouldn't take nineteen days to confirm
> that an answer would not be forthcoming. Of course we have our popular
> mailing list to try and solve our Suse distro problems, but corporate
> SuSE does not seem to pay much attention to supporting the private
> individual that bought its distro, even for the limited support time given.
> Anyway, just my thoughts
>
> Josef
I have also had frustrations with SuSE support, but at the same time imagine
what a big job it is to figure out how to get all possible configurations to
work with all possible hardware, I mean, this must be one of those
exponential problems that give the SuSE people fits.
I am very glad to have had all sorts of help from people on this list, even at
the times when I was on learning overload and was too overwhelmed to RTFM,
and was asking stupid questions.
That all being said, I do feel that the scope of the installation support is a
bit narrow for the personal edition. I mean, I know I am only paying forty
dollars American for it, but as an average user who basically word processes,
uses email, surfs the web, and listens to music, I do not understand why
getting sound to work is outside the scope of the installation support.
I am perfectly willing to research and read on the web, and post to this list,
and I even went to a Linux installfest here in Northern California, but even
with the help of authors, people on the web, and a harried guy at the
installfest who spent a couple of hours with me, I could not get sound to
work.
Sound should be part of a basic installation for a user of the Personal
Edition. I mean, I did my homework, and even called the SuSE office in
Oakland CA and the guy there assured me my sound card was supported, but
months later, no sound, and all support queries rebuffed.
That is what is the most frustrating, I mean the installation support is kind
of like a carrot dangling in front of us beginners, and when we do all the
legwork and get everything else working and only ask ONE question of the
support team, it IS frustrating to be told that we are asking a question just
outside the very finicky scope of support questions.
I would say it would be better to be told that you are basically on your own
up front rather than to be given false hopes on the rather impressive list of
features on the outside of the boxed set.
And no, I am not cranky just because I didn't get any lizard stickers with
8.0. The truth is, I am doing my best to "Have a lot of fun."
Neal McDermott
Don't you know,
That it's true,
That for me,
And for you,
The world is a
Gecko.
> Nineteen days after I queried Suse support about a problem ,I received
> an answer, or rather no answer. My question seems to have been outside
> the scope of the support (my laptop not shutting down properly)
> something which can be debatable since SuSe support seems to run very
> lean these days, but surely it shouldn't take nineteen days to confirm
> that an answer would not be forthcoming. Of course we have our popular
> mailing list to try and solve our Suse distro problems, but corporate
> SuSE does not seem to pay much attention to supporting the private
> individual that bought its distro, even for the limited support time given.
> Anyway, just my thoughts
>
> Josef
I have also had frustrations with SuSE support, but at the same time imagine
what a big job it is to figure out how to get all possible configurations to
work with all possible hardware, I mean, this must be one of those
exponential problems that give the SuSE people fits.
I am very glad to have had all sorts of help from people on this list, even at
the times when I was on learning overload and was too overwhelmed to RTFM,
and was asking stupid questions.
That all being said, I do feel that the scope of the installation support is a
bit narrow for the personal edition. I mean, I know I am only paying forty
dollars American for it, but as an average user who basically word processes,
uses email, surfs the web, and listens to music, I do not understand why
getting sound to work is outside the scope of the installation support.
I am perfectly willing to research and read on the web, and post to this list,
and I even went to a Linux installfest here in Northern California, but even
with the help of authors, people on the web, and a harried guy at the
installfest who spent a couple of hours with me, I could not get sound to
work.
Sound should be part of a basic installation for a user of the Personal
Edition. I mean, I did my homework, and even called the SuSE office in
Oakland CA and the guy there assured me my sound card was supported, but
months later, no sound, and all support queries rebuffed.
That is what is the most frustrating, I mean the installation support is kind
of like a carrot dangling in front of us beginners, and when we do all the
legwork and get everything else working and only ask ONE question of the
support team, it IS frustrating to be told that we are asking a question just
outside the very finicky scope of support questions.
I would say it would be better to be told that you are basically on your own
up front rather than to be given false hopes on the rather impressive list of
features on the outside of the boxed set.
And no, I am not cranky just because I didn't get any lizard stickers with
8.0. The truth is, I am doing my best to "Have a lot of fun."
Neal McDermott
Don't you know,
That it's true,
That for me,
And for you,
The world is a
Gecko.
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