Mailinglist Archive: opensuse (3653 mails)

[Brian Durant <durant@xxxxxxxxxx>]

On Saturday 15 June 2002 19:27, Frits Wuthrich wrote:
- I noticed the same thing: either it is outside the scope of the support
- (most - of my questions) or the response takes as long as you describe and
- is still - not resolving my issue at all. I thought buying the CD's would
- give me the - benefit of support, whish is usefull for a newbie like me on
- Linux.

Ditto :-( I do have to agree however, that the list provides much of the 
support that we don't get from SuSE. THere are a lot of people puting free 
time and effort into helping us solve our problems and think they should get 
more recognition by us as well as SuSE for the good work they do.

The only thing is, that we are paying customers, not free downloaders and 
should get something for the money that we paid. (Not that I have anything 
against those that download SuSE for free. More power to yah.) If SuSE 
doesn't treat business customers this way, then we shouldn't be treated this 
way either. If on the other hand business customers are treated this way, 
SuSE won't last long.

Brian