Hi, I initially bought SuSE 8.0 for two reasons ... that it supported my onboard RAID controller and it had 90 days of installation support. In some ways SuSE have not been bad, they replaced my DVD for me coz my drive couldn't read it which didn't help coz my drive is one that simply can't read the DVD so I brought a new one after which SuSE kindly informed me that all I needed was a DVD BIOS upgrade ... oh well :-( However, reading around since then, I have realised that SuSE Installation Support doesn't cover a whole lot and is, essentially, not a great deal of use to a newbie though I'll concede the support database is pretty damn good. But I am confused ... exactly what does this installation support cover? When I wrote to SuSE asking what it covered I got the reply: "Your enquiry goes beyond the scope of our Installation Support. This support is intended primarily as a help to get a basic system up and running. In order to be able to keep this service running efficiently, we need to establish guidelines, as outlined in appendix A of your installation manual (page V in your configuration manual in SuSE Linux 7.2). You can certainly access our support database http://sdb.suse.de for further information on solutions for problems with SuSE Linux. If you are using our distribution in a business environment, we would like to acquaint you with our "Professional Services" at the address http://support.suse.de/en/ (Phone +49 - 421 - 5262330). There you can find support services which extend to "in-house service". Best Regards, Your SuSE Support-Team Paul Anthony Robinson" I mean he kind of told me what I knew already but didn't clarify at all and his answer was almost what my question was which seems insane! So, does anyone know what the basic support covers? Can one get greater support (not that I seem to need it ... this mail list and the forums I use seem to be pretty good when combined with the SDB)? James James C. Rocks Equant Archway House Canary Wharf London E14 9SZ Phone: 0207-5226856 Fax: 0207-5126087 Mobile Phone: 07771-767405 http://www.equant.com