Hello list and feedback team, To begin, let tell you SuSE is the best Linux distro I know. I also had the subscription steve is talking about. And that's exactly what happend: cancelled with no notice :-( Well done! You know... without starting any great discussions... Here in Switzerland is much more easy to find RedHat just one week after a new release than getting SuSE. I am still waiting for my 8.0. pro update... Of curse I downloaded... But I am so naive that I wanted to buy my copy and contribute :-) You can think this is just about little customers... never mind... Well, I am maintaining a set of Linux servers in the control room of the CERN. They are running RedHat (the house recommendation). Depite of the recommendations, once I tried to push to change to SuSE... It was with the 7.3 release... and it took so long to arrive (I mean the update that never arrived) that I was no longer to push for a distro with such a bad support: Lenz Grimmer (I know there are some people working hard) answer my emails three weeks after my first query to the marketing people... Now I am not going to push to change to SuSE anymore just because the experience I had gives me a feeling of what kind of support problems we may have... Conclusion... once there was a chance to introduce SuSE at CERN through a person pushing for it (me). Now its gone because of a lack of service. A good product must also have a good service to be complete.... Get the example from the dark side... MS they don't have really the best OS but... realize they have real good business people. Behind every small customer... behind the techies in this list... I am sure there are lots of corporations and large companies... SuSE marketing people is losing this point :-) It may be me... it may be steve... it my be anyone in this list... Pep Serrano. On Sunday 05 May 2002 13:54, steve wrote:
None of your online sellers in Spain can supply us with SuSE 8.0 Professional with English manuals. They suggest Red Hat or Mandrake instead. I do not wish to name any of them for I do not wish to proportion blame but I really do think that the marketing and distribution arm of SuSE needs looking into now that the once excellent service of suse.de will not ship to Spain. For example, I used to have a subscrition account with you. What happened to that? At least have the courtesy to tell me that it has been cancelled.