Mailinglist Archive: opensuse (4288 mails)

[Patrick <tracerb@xxxxxxxxxxxxxx>]

On Wednesday 01 May 2002 01:09, Christopher Mahmood wrote:
> * Art Fore (art_fore@xxxxxxxx) [020430 19:17]:
> > I still have an issue with Kinternet not working, no one on
> > the list seems to know what the problem is (on two computers), have
> > not found any information in help or website. Sent email to suse
> > support. No answer. This was same as in 7.3.
>
> It's installation support...that means getting it installed on your
> computer.  Applications aren't covered by isupport.
-------------------------------

Well, I am gonna jump in this discussion and take the least liked side, 
SuSE's.  I'll have to say, I have never experienced anything but good 
results from their support.  When I purchased 7.2 last June, I was a 
complete Linux dunce or mostly dunce!  ;o)

Any questions I had, SuSE support was quick to answer and always 
provided me with an answer or help in finding the answers.  This was 
before I found the mail list and I believe they may have even pointed 
me to that!  I know several here have complained about the support.  
Many times their questions go beyond the scope of the support included 
with the purchased product, but I must say my experience has been a 
pleasant one.  This and their wonderful product have been a couple of 
the reasons they have another devoted customer and Linux advocate.

Patrick

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