Mailinglist Archive: opensuse (4288 mails)

[Bernd Felsche <bernie@xxxxxxxxxxxxxxxxxxxxxxx>]

Christopher Mahmood tapped away at the keyboard with:

> * Art Fore (art_fore@xxxxxxxx) [020430 19:17]:
> > I still have an issue with Kinternet not working, no one on
> > the list seems to know what the problem is (on two computers), have not
> > found any information in help or website. Sent email to suse support. No
> > answer. This was same as in 7.3. 
> 
> It's installation support...that means getting it installed on your
> computer.  Applications aren't covered by isupport.

Even _that_ isn't covered except when it's straight-forward. I posed
the following question"

> I'm having a problem installing 7.3 on a DIGITAL Prioris XL 5100 server.
> The system previously ran SCO Open Server 5.04.
>
> SuSE installation fails to detect the PCI bus (according to the
> kernel messages) and therefore the on-board AIC-7870 SCSI to use the
> CDROM and hard drive.
>
>   PCI: PCI BIOS revision 2.00 entry at 0xf0001, last bus=0
>   PCI: System does not support PCI
>
> Is there some boot argument I can use for the installation to
> recognize the strange EISA/PCI hardware?
>
> System has a single 200MHz Pentium, 256MB RAM, Toshiba SCSI CDROM,
> SONY DAT and 2GB SCSI hard disk.

and received the canned response 3 days later:

>Your enquiry goes beyond the scope of our Installation
>Support. This support is intended primarily as a help to
>get a basic system up and running. In order to be able to
>keep this service running efficiently, we need to establish
>guidelines, as outlined in appendix A of your installation manual 
>(page V in your configuration manual in SuSE Linux 7.2).

Which is "great". :-(

Refer me to a manual I probably don't have and tell me that
installation isn't covered by installation support. But no _reason_
why it's not covered.

>From http://www.suse.de/en/support/inst_support/index.html

"we will gladly provide assistance for the following issues:
 ...
 Installation on the 1st or 2nd hard disk in an IDE-only or
 SCSI-only system incl. the analysis of resource-conflicts.
"

I'm advised that I can use sdb, which I did to no avail, along with
prolonged and intense searches on the WWW for two solid days before
asking SuSE for _installation_ support.

And then they invite me to sign up for hotline support in Germany.

Not even a hint as to where to look next.

If I sound cheesed off, then I'm getting through to somebody.

-- 
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