Mailinglist Archive: opensuse (4288 mails)

[Fergus Wilde <fwilde@xxxxxxxxxxxxxxx>]

On Wednesday 01 May 2002 00:42, you wrote:
> Tech Support? What tech support? That is the one weakness of SuSE. The tech
> support is the list

Well, Art, give them a break ...

For what free OS is tech support supposed to be better?  The upgrade (which 
you can start with if you don't want printed manuals) cost me something like 
40 pounds, delivered to the door.  I'm having some problems with a default 
install of 8.0 too, but they'll get resolved shortly, no doubt.  But how 
could it be imagined that any young company that's achieving what SuSE has 
achieved could afford to pay the salaries of enough skilled people to answer 
all the questions that could arise in installing a leading-edge OS with 7 cds 
worth of programs on them?  It can't be done for the money we're paying them, 
and people won't work free.

Just do the sums.  The distro would have to cost hundreds.  Also, I must say 
that I hear very few people talking about how great the tech support is for 
commercial OSes.  You may be right that the support is the list - but it's 
worked a lot better for me than any 'official' source of help for any 
software product.

Best
Fergus