Where are the updates? Where is people?

Hello list, I may be out of subject and perhaps I may be out of date... In any case, sorry list for using you as my personal therapy :-) I am subscribed to updates of SuSE Pro edition. Anyway... 7.3 never arrived. I tried several times to write bestellung@suse.de, order@suse.de, suse@suse.de, presales@suse.de, and others.... asking why I do not receive updates any more. Never received NO ANSWER. I like SuSE... but something is wrong with my email software (Kmail by the way :-) or the people at SuSE attending customers. I would hate to move to Debian just because lack of service. Pep.