On Monday 08 October 2001 09:17, you wrote:
has anyone seen this pda at work, comments?
I've had nothing but problems when dealing with Agenda Computing (AC). In July, I attempted to purchase a VR3 with the result of AC saying that UPS lost the unit. On contacting and trying to trace the package with UPS, UPS said it never received the unit from AC. AC then attempted to send another unit but didn't ship it directly to me, as I requested (shipped to my home-of-record). After about 6 weeks of waiting to receive my unit, it arrived. I was really happy with the build quality of the unit itself and played with it for a few hours then shut it down for the day. When I tried to turn it on it wouldn't power on at all. I tried all the FAQs and mailing lists/forums for answers but it boiled down to a non-functional unit. After about a week's waiting for AC to reply to my email, they said that they'd ship another unit to me directly. Sad to say, that unit never arrived and AC never contacted me back. I had thought that the mail was just slow (takes me at LEAST 11 days to get mail here in Japan). I waited a month then emailed them. They'd said that they'd tried to email me to tell me that the unit was 'returned to sender' due to my international (APO actually) address. I gave up with AC and asked for a refund. I was tired of dealing with the company through lengthly emails that in the end amounted to a big pile of disappointment on my end. Their customer support is really terrible. They've been shipping their consumer units since May or June (I forget the exact date) and I realize they are a new company, but they can only be excused so much. My problems with them was strung out for 2 whole months. That's inexcusable. I have no problem with the unit crashing on me. All I wanted was a replacement. Hell, it took them forever to get me the unit the first time....I waited another month for them to ship me a replacement only to find out that the mail bounced it back. One could say it's the deliverer's problem, but I've NEVER had such problems with other companies in the whole 3 years I've been in Japan (and I purchase things from abroad A LOT). Semi-good news: since shipping to and from here is expensive, AC told me to keep my broken unit, so I now have a very clean unit that won't power up at all. I was thinking on finding a developer unit on Ebay and swapping the casings with this broken one. Or, maybe if AC gets off their butts and starts offering better customer support, I'll reconsider buying another one and use this one for parts. Bottom line: if you are big on customer support, don't mess with AC. If you don't mind f*@#ed up service, be my guest and take the plunge. -- Ron Sinclair @ http://www.wigglit.com PS: The current VR3s don't compare to Palm OS products currently on the market. If you are familiar with hacking code and updating software, then the VR3s' current state won't bother you much. But if you are a neophyte Linux person who wants to run a Linux PDA with little hacking, this is NOT for you. You may want to wait for other upcoming Linux PDAs or for AC to become more active in making their product faster/more usable before taking the plunge with AC. Just my opinion.