Mailinglist Archive: opensuse (3261 mails)

["crrey" <crrey@xxxxxxxx>]

Fair enough!  At least there's a straight answer. I do appreciate you the
situation.
Thank you!

-----Original Message-----
From: mha@xxxxxxxx [mailto:mha@xxxxxxxx]
Sent: Monday, April 23, 2001 2023
To: crrey
Cc: David C. Johanson; Ole Kofoed Hansen; SuSE Mailing List
Subject: Re: [SLE] Support vs Support (Was: [SLE] util-linux and Kernel
2.4.3)


crrey wrote:
>
> Maybe that's the plan.  SuSE had to lay off it's U.S. staff and they're
> probably over working their support staff im Deutchland.  So, overworked
> staff can't handle all the support requests and many go fallow.  Maybe
> things will get better when a bulk of users support periods expire?

This has nothing to do with the layoffs. Of course, WITH those people
there'd be even more eyes/hands to help you out, but the fundamental
problem is that there will be ALWAYS much more demand for support than
we can ever provide - at $70/box. And the guys doing that kind of
support have to be a "little" better qualified than someone in AT&T's
callcenter, and they are therefore more expensive. Face it, i-support
will always be a compromise.