Mailinglist Archive: opensuse (3261 mails)

[Mads Martin Jørgensen <mmj@xxxxxxxx>]

* crrey <crrey@xxxxxxxx> [Apr 23. 2001 19:06]:
> It seems to me that SuSE is almost actively trying to avoid any mention of
> the 2.4 kernel and update problems.  I keep getting responses that say they
> support the kernel but don't support my use or any problems with the kernel
> (symantics - gotta love em). I just wanted to know how to fix my system
> after I dl'ed the rpms using SuSE's own program designed for just such a
> purpose.  They announced the new kernels and suggested to do the upgrade -
> Now I'm out of line for wanted someone to help me figure out why its not
> working like its preport to?  I'm not trying to start trouble or one of
> those guys that likes to start flame wars.  I just want my system to work
> and I've only been using Linux since July of last year.  Started with Corel
> (mistake) and then Mandrake (good to learn on but I wanted the new
> features).  What's so wrong about wanting help from a company that I bought
> a product from?
> 
> And I'm not talking about 2.4.3, I'm talking about 2.4.2 and
> modutils-2.4.2-14.  Everything the Brooklyn CEO seems to sum up my
> frustrations.  Using SuSE recommended updates with the recommended methods
> are my problem if they don't work?  It's broken and no one at SuSE appears
> to be in slighest bit interested in giving me any sort of advice - they
> appear to be more interested in find ways to have me go away and drop the
> issue.

That is a different issue. The support you get for the price of the box
is *INSTALLATION* support. Not upgrade support.

And there is nothing wrong in wanting help, but how are we supposed to
offer custom support for every single customer taken into consideratin
what you pay for the box?

-- 
Mads Martin Joergensen, http://mmj.dk
"Why make things difficult, when it is possible to make them cryptic and
totally illogic, with just a little bit more effort."
                                -- A. P. J.