Mailinglist Archive: opensuse (3261 mails)

["crrey" <crrey@xxxxxxxx>]

Maybe that's the plan.  SuSE had to lay off it's U.S. staff and they're
probably over working their support staff im Deutchland.  So, overworked
staff can't handle all the support requests and many go fallow.  Maybe
things will get better when a bulk of users support periods expire?

-----Original Message-----
From: David C. Johanson [mailto:dcjohan@xxxxxxxxx]
Sent: Monday, April 23, 2001 1955
To: Curtis Rey
Cc: Ole Kofoed Hansen; SuSE Mailing List
Subject: Re: [SLE] Support vs Support (Was: [SLE] util-linux and Kernel
2.4.3)


I've experienced the same total lack of support. I purchased the full
professional 7.1 package for the going retail price. When the software
would not, and still does not, install on my machine the response from
SuSE technical support is to basically totally ignore my requests for
support, the support I paid for in advance and of which there were to be
60 days worth. So far I've received in response to my requests two
replies asking for more info both of which were thoroughly answered.
Last reply from me to their request was over 3 weeks ago. I'm now five
weeks into the 60 day support period with NOTHING having been provided.

I guess it is a case of buyer beware when purchasing SuSE Linux 7.1

dave johanson