Mailinglist Archive: opensuse (3261 mails)

["crrey" <crrey@xxxxxxxx>]

Exactly!  It was funky from the start.  Mine installed fine, but any updates
or other packages fell on there face and sometimes hosed the system.  SuSE
is now taking the stance that I'm asking to much if I want answers to
questions about how to work with SuSE or fix a problem.  Telling me that
it's in the support statement, the statement that wasn't there until after I
bought the box.

-----Original Message-----
From: Brooklyn Linux Solutions CEO
[mailto:ruben@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx]
Sent: Monday, April 23, 2001 1538
To: Konstantin (Kastus) Shchuka
Cc: SuSE Mailing List
Subject: Re: [SLE] Support vs Support (Was: [SLE] util-linux and Kernel
2.4.3)



Your confused.    This is not an issue of support, this is an issue
of the distro not being broken in the first place.

A normal kernal compilation is not a special something which maybe
SuSe should allow, it is the corner stone of a working open source
system.  If the distro is so BROKEN that you can't compile the
Linux source code as necessary for security (which as a matter of fact is
the
issue with the 2.18 code now being insecure), then the system is broken.

As an open sourced system, the system is broken when the kernel can not
be made to function with conventional compilation and configuration.


If things are as you say, we don't need open sourced linux...we can use NT.


Ruben


PS - The phone support of SuSe is truely bad....

PS - I happen to own - so far 6.4 x3 7.0 Pro, 7.1 persona, 5.3, and
applixware
office

PS - The Kernel modules on the FTP site do not properly upgrade from 7.0 2.2
to
7.0 2.4

among other things.






> SuSE support covers unmodified kernels shipped with the box. 2.4.3 kernel
> has not been shipped with 7.1, AFAIK.
>
> SuSE support does not cover self-compiled kernels. I may not like it,
> you may not like, but this is the fact stated in SuSE support policy.
> This is what they mean by 90-days support. You change the kernel -
> you go on your own. If you don't like it - don't buy it. I think it's
> simple.
>
> -Kastus
>
> On Mon, Apr 23, 2001 at 08:54:37PM -0400, David C. Johanson wrote:
> > I've experienced the same total lack of support. I purchased the full
> > professional 7.1 package for the going retail price. When the software
> > would not, and still does not, install on my machine the response from
> > SuSE technical support is to basically totally ignore my requests for
> > support, the support I paid for in advance and of which there were to be
> > 60 days worth. So far I've received in response to my requests two
> > replies asking for more info both of which were thoroughly answered.
> > Last reply from me to their request was over 3 weeks ago. I'm now five
> > weeks into the 60 day support period with NOTHING having been provided.
> >
> > I guess it is a case of buyer beware when purchasing SuSE Linux 7.1
> >
> > dave johanson
>
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