Yep, I wish SuSE would tell the public that $1.00 of the cost of the box is actually put towards support. That way people wouldn't get the idea that they put out all this cash for support that isn't 100% to their liking. Believe me I know it's about a dollar of the cost that goes to support. The box makes it sound so grand..but if you look at it...support is not just email questions answered or phone calls..look at the sdb, Knowledge portal and all the other reference matrials that SuSE fits the bill for...that's support. Hell, You can even find links off Caldera's site tell you to go to SuSE's sdb and to get their packages because they are pretty damn good. I wish people knew how to to read Appendix H (7.0 and 7.1) and Appendix A in the older 6.4 ---> below....it would make things much easier. Pfft... *note* this isn't directed at you Jerry. :) * Jerry Kreps (jerrykreps@jlkreps.net) [010423 18:15]: =>It begs the question: Is SuSE management relying on this =>email list to supply support to SuSE purchasers? => =>There is nothing wrong with that approach, AS LONG AS they =>say that the support is via this list on their packaging, which =>they have not. => =>While I've never needed anything more than this list for support, =>with the increasing number of ex-Windows newbies coming =>into the flock, many more are needing a lot of hand-holding. =>Also, we are in a time of massive flux. We are changing kernels =>and KDE is upgrading at a very rapid pace. New hardware and =>peripherals are also making driver upgrades more difficult. =>There are lots of rough edges (or gaping holes) in all three. =>Keeping my 'eyes on the prize' I know things are only getting =>better. All I have to do is compare KDE with 1.0 or 2.218 with =>2.0.36 to see the huge improvements. => =>Regardless, If SuSE can't honor their promise it suggests that =>management is 'cheating' on their pledge of support. That also =>could suggest that they have cut past the fat and into the meat =>and bone of the company. Or, it could also suggest that they =>have abandon the single (personal) users and have gone after =>the high volume corporate accounts. => =>Either way, if SuSE keeps up this neglect it won't take long for =>news of it to spread to the entire flock and then they will be =>hard-pressed to restore user confidence in either their word =>or their product. =>$0.02 =>JLK -- Ben Rosenberg mailto:ben@whack.org ----- If two men agree on everything, you can be sure that only one of them is doing the thinking.