-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Þann laugardagur 03 febrúar 2001 14:05 skrifaðir þú:
On Sat, Feb 03, 2001 at 03:36:49PM +0200, Togan Muftuoglu wrote:
- The installation program defualts to Dutch (no big deal change it) - 60 days worthless support instead of 90
How do you define a worthfull support ?
Answers to questions. Not silence, wrong information, or contradictory information.
They _do_ answer questions, when you ask a question theyr'e obliged to answer, end in most cases they also answer the questions that are outside the scope of "installation support". Having had to contact SuSE on several occations due to bad fortune ( flaky hardware ) while upgrading, I have had a very positive experience with their supportline, although they have not been able to help on all occations. ( being an advanced user, my questions most often fall outside the scope of installation )
I like the Suse distribution, but let's not be romantic about their aspirations. They take no notice of any complaints or suggestions anyway.
Wrong again.. If you send the complaints and suggestions to the correct address, things do happen. I've seen it before, and I'm sure it will happen again.
I have never experienced this. I have made suggestions (in a polite way), I received one response, which was a "we have such good press in germany" type response.
rants... :-Þ
I totally agree if you are complaining here which means in my point of view creating public gossip expecting a result is very unlikely. Try sending it to feedback@suse.de and see what happens ?
I have done. I am reflecting my experience. I actually recommend Suse to people btw.
Oh, strange.. I have recommended to a very few people to continue using MicroSnot Windows - I don't think that makes me neither a better person nor a worse one. Recommendations on operating systems should be based on need and useability, not on personal preferences and personal experiences with the manufacturer...
In addition I do not understand why people are complaing about the price. I have been using SuSE since 6.3 and when they have switched to the personal/professional/subscription schema my upgrade is 41 Euro (appoximately 20 USD) which was for Suse 7.0 6 CD +1 DVD so what is wrong with the price if you are registered user. It is same for 7.1 41 Euro 7 CD +1 DVD plus the books plus the support
I am not complaining about the price, I am complaining about the Personal/Professional strategy. It creates a line for bean-counters to count more beans, not to reflect the richness of Linux/GNU distributions.
It does not. I support quite a few users that have absolutely no need for the bells and whistles of the professional package. Usually, I find myself spending up to two hours of support time stripping down the professional package to suite their needs, whereas they would have saved a lot of hassle by choosing the personal package to start with. How many basic users ( f.ex. moms, dads, aunties, uncles et al ) do you know, that have requirements for programming languages beyond sh/perl/python ?
If you are not then do the ftp and you have the same software except thepay series IIRC no printed manual no support (whih you have defined as worthless ?) So what's the catch I do not get it
The printed manual is very good .. I suggested to Suse, politely, that in all honesty they should define the terms of their support on the Box they sell it in. It is buried in the manual what it is. For example, if you re-compile your kernel, you do not get support.
If you look at the picture of the SuSE box found on http://www.suse.de/en does it not say in large print "[6,9]0 days of installation support" ? Notice the word "installation". It has the same meaning as when you go out and buy yourself a new car. You get a service contract, but they still won't wash'n'wax your car, nor will they empty your ashtray. All deviation from a basic standard installation path is outside the scope of basic installation support, and thus it requires an extended support contract. This is how you make money on free ( beer ) software, and it's exactly by the 'guidelines'.
I am quite happy for Suse to so whatever they like. I have a choice to buy it or not, of course. But since I use it I have also the right to comment on their business practises and the misleading marketing. I have paid for that right.
Of course you have the right to comment, but by exercising that right, you must also be prepared that others may see things differently, and even be ready to accept that you migh have been wrong. I hope I havn't upset you too much :-) Regards, Tor Sigurdsson
Cliff
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