Mailinglist Archive: opensuse (2974 mails)

[Togan Muftuoglu <toganm@xxxxxxxx>]

Cliff Sarginson wrote:
> 
> On Sat, Feb 03, 2001 at 03:36:49PM +0200, Togan Muftuoglu wrote:
> > > > - The installation program defualts to Dutch (no big deal change it)
> > > > - 60 days worthless support instead of 90
> >
> > How do you define a worthfull support ?
> >
> Answers to questions.
> Not silence, wrong information, or contradictory information.

In my point of view this is not a definition which is objective. this is
a subjective emotional feeling of not getting back what you wanted in
your personal expectation

> > >
> > > >
> > > > I like the Suse distribution, but let's not be romantic about
> > > > their aspirations. They take no notice of any complaints or
> > > > suggestions anyway.
> > >
> > > Wrong again.. If you send the complaints and suggestions to the correct
> > > address, things do happen. I've seen it before, and I'm sure it will happen
> > > again.
> 
> I have never experienced this.
> I have made suggestions (in a polite way), I received
> one response, which was a "we have such good press in germany"
> type response.

Depends what you have asked or said  as the statement or question 

> 
> > I totally agree if you are complaining here which means in my point of
> > view creating public gossip expecting a result is very unlikely. Try
> > sending it to feedback@xxxxxxx and see what happens ?

here is one I got back


Dear Mr. Muftuoglu,

you wrote:
> On page
>  http://sdb.suse.de/de/sdb/html/hylafax_awk.html there is a link to
> ftp://ftp.suse.com/pub/suse/i386/update/7.0/a1/ toget the awk in order
> to solve the hylafax cron job report. The link takes to the ftp whre the
> needed file does NOT exists

>It needed some time to organize this update without breaking other things
>accidentally. Now there is an update for hylafax on the way which has an
>updated gawk inside. It is done by the maintainer but hasn't built yet in
>our buildsystem. You should find this hylafax-update in a few days on our
>FTP server.


>Sincerely,

>  Wolfgang Rosenauer


So I can positively say feedback@xxxxxxx works


> I am not complaining about the price, I am complaining about
> the Personal/Professional strategy. It creates a line for
> bean-counters to count more beans, not to reflect the richness
> of Linux/GNU distributions.
> 
> > If you are not then do the ftp and you have the same software except
> > thepay series IIRC no printed manual no support (whih you have defined
> > as worthless ?) So what's the catch I do not get it
> >
> The printed manual is very good ..
> I suggested to Suse, politely, that in all honesty they
> should define the terms of their support on the Box they
> sell it in. It is buried in the manual what it is.
> For example, if you re-compile your kernel, you do not get support.

I agree on the point that it should be in a visible location where the
customer can see before buying and opening the package. Yet its
implementation depends on the logistics of your box priniting startegy.
Maybe in the future releases we may see that it is also defined on the
box.

> 
> I am quite happy for Suse to so whatever they like.
> I have a choice to buy it or not, of course.
> But since I use it I have also the right to comment
> on their business practises and the misleading marketing.
> I have paid for that right.

I disagree on that point you have paid to use the ease of packing and
interoperatibility of varios packages with additional patches where they
have been tested before being provided to the customer. On the other
hand you do have to complain, comment suggest about the business
practices of a company. However I would not take it as granted someone
will listen my comments on the way they run their business on the fact
that I am a customer. If it was the case the I was providing a
consultation service to the company on their request than again it is up
to ther management board to consider the suggestions that I would be
making as a consultant.



-- 
Togan Muftuoglu