Ben Rosenberg wrote:
No, I am not part of management.
Yes, you do get 60-90 of "Basic" installation support which covers such things as printer and video card setup..etc. I doubt anyone would concider Sendmail a basic part of setup. It's not that I wouldn't and haven't answered such questions on the SLE on my own time..of my own free will. You can find exactly what is ment by "Basic" in appendix A (7.0) or appendix H (6.4 and back).
yes, but the sad thing was that due to a change something workin ceased. On the other side, support gave me an tip on my unsupported scanner problem, that led me -indirect- to a solution.
I didn't mean to sound like SuSE doesn't care or want to give good support, but these things are broken up into difficulty levels..and they are dealt with this way. I think Alan has a handle on how difficult it would be to support so many machines and configurations that can come with programs such as Apache, Sendmail and other complicated programs that are generally ment for servers.
never the less there is a generic support for a sendmail setup via yast... (In case I told you something forgotten, please do not remove it .. ;-)) I appreciate it's there...
I hope you are not really as angry as you sound about this and if you have any questions please feel free to post them. I will try to get you an answer ASAP. Please be nice about it and realize we do a very good job and the best that we can.
I realy appreciate the existence of this list, as a part of an extended SuSE support. ("support yourselfes please ;-)"). I also appreciate your, Lenz, Micheal, Thorsten and the other SuSE'ers help... Juergen
Thanks :)
* Alan Lenton (alan@ibgames.com) [001022 13:46]: -->Actually, ISTR, it is just the basic (ie non-network) installation that the -->support covers. --> -->I doubt that anyone in their right mind would offer free netork support on -->arbitary machines! --> -->Alan Lenton --> -->----- Original Message ----- -->From: "Kaare Rasmussen"
-->To: "SuSE Linux English" -->Sent: Sunday, October 22, 2000 10:16 AM -->Subject: Re: [SLE] Sendmail in SuSE 7.0 --> --> -->> > configurations can be complicated and time consuming. iSupport -->> > already loose SuSE money..and know that's lame..but a fact. So that -->> -->> Hope you're not part of management at SuSE! -->> -->> If you consider the support division to loose money just because they give -->> users the feedback they need and they've been sold - it's printed all over -->> the place that customers buy 60/90 days of support. -->> -->> -- -->> To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com -->> For additional commands send e-mail to suse-linux-e-help@suse.com -->> Also check the FAQ at http://www.suse.com/support/faq -->> -->> --> --> -->-- -->To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com -->For additional commands send e-mail to suse-linux-e-help@suse.com -->Also check the FAQ at http://www.suse.com/support/faq -- Benjamin Rosenberg The Linux Experts
-- =========================================== __ _ Juergen Braukmann juergen.braukmann@gmx.de| -o)/ / (_)__ __ ____ __ Tel: 0201-743648 dk4jb@db0qs.#nrw.deu.eu | /\\ /__/ / _ \/ // /\ \/ / ===========================================_\_v __/_/_//_/\_,_/ /_/\_\ -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq