No, I am not part of management.
Yes, you do get 60-90 of "Basic" installation support which covers
such things as printer and video card setup..etc. I doubt anyone
would concider Sendmail a basic part of setup. It's not that I
wouldn't and haven't answered such questions on the SLE on my own
time..of my own free will. You can find exactly what is ment by
"Basic" in appendix A (7.0) or appendix H (6.4 and back).
I didn't mean to sound like SuSE doesn't care or want to give good
support, but these things are broken up into difficulty levels..and
they are dealt with this way. I think Alan has a handle on how
difficult it would be to support so many machines and configurations
that can come with programs such as Apache, Sendmail and other
complicated programs that are generally ment for servers.
I hope you are not really as angry as you sound about this and if
you have any questions please feel free to post them. I will try to
get you an answer ASAP. Please be nice about it and realize we do a
very good job and the best that we can.
Thanks :)
* Alan Lenton (alan@ibgames.com) [001022 13:46]:
-->Actually, ISTR, it is just the basic (ie non-network) installation that the
-->support covers.
-->
-->I doubt that anyone in their right mind would offer free netork support on
-->arbitary machines!
-->
-->Alan Lenton
-->
-->----- Original Message -----
-->From: "Kaare Rasmussen"
-->To: "SuSE Linux English"
-->Sent: Sunday, October 22, 2000 10:16 AM
-->Subject: Re: [SLE] Sendmail in SuSE 7.0
-->
-->
-->> > configurations can be complicated and time consuming. iSupport
-->> > already loose SuSE money..and know that's lame..but a fact. So that
-->>
-->> Hope you're not part of management at SuSE!
-->>
-->> If you consider the support division to loose money just because they give
-->> users the feedback they need and they've been sold - it's printed all over
-->> the place that customers buy 60/90 days of support.
-->>
-->> --
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-->>
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