Mailinglist Archive: opensuse (2269 mails)

[jason@xxxxxxxxx (j a s o n)]

what is the big deal here???
you seem to expect perfection from SuSE - they don't have
control over EVERY single box set.  If they did, they would
have a warehouse for burning and pressing packages
themselves.  which they don't.  Usually companies out source
the production and packaging of their final product.
Unfortunately, shit happens. go back to compusa and exchange
it.. they have the receipt on file and will not harass you
for an exchange, even though it was purchased with a company
credit card. Trust me, I know.. I've purchased several
things w/ my company's credit card that I had to return. It
would probably be much faster than waiting for SuSE to ship
you another copy.
btw.. I was at a compusa a few days ago and they had a huge
stock of 7.0 and even a display rack full of SuSE personal
and professional. 
Or even better, have your company get a real vendor and not
a weekly visit to crappie compusa.

SuSE continues to produce an excellent product for a very
fair price.  I commend and thank everyone at SuSE for all
their hard work to make this distro happen.
Lighten up, it could be worse, you could have to pay twice
for your o/s; like M$ is making companies do who have
purchased their winblows product with a new PC. ...and all
you get is a blue screen.

jason

Aravind Sadagopan wrote:
> 
> >We produce so many boxsets that there are bound to be a few bad CD's
> > in the bunch because all can not be tested.
> This is no excuse to be given. If you project youselves a company offering a
> quality product and support
> this attitude is indeed bad.
> 
> Patrick Wilke wrote:
> 
> > So basicly what your telling me is I am screwed. I purchased
> > the Package with a Company Credit Card. Which now almost makes
> > it impossible for me to return the product. It was also the last
> > copy they had. In the past you folks have sent out replacement
> > disk when asked. So now since you have gotten so big with the
> > suse name you are changing your policy and not sending out
> > replacement disks yes....I have used suse since it was first
> > introduced and this is the First time every I have gotten this
> > type of attitude. Ususally it's a friendly reply, we will send
> > out replacement disk. All of the other Vendors woule do the same,
> > but I guess SuSE would do it anymore......I hate red hat, slackware.
> > Like FreeBSD. And Mandrake I have tested and its ok. But the remains
> > that I like SuSE. Then you raise the cost and add the professional
> > series which is the same as 6.4 for $49.95 (or $29.95). Sounds
> > like we are starting to get a little Greedy here people. And all
> > I wanted was 2 Disks replaced.....
> >
> > Signed
> >
> > Not very Happy End User......
> >
> > Patrick Wilke
> >
> > On Wed, 4 Oct 2000, SuSE Support wrote:
> >
> > > Dear SuSE Linux User,
> > >
> > > Because we don't keep stock in house my best suggestion would be to
> > > return the box to where you purchased it from for a new one. They
> > > most likely wouldn't give you your money back, but they should be
> > > willing to exchange the box for a different one.
> > > We produce so many boxsets that there are bound to be a few bad CD's
> > > in the bunch because all can not be tested. I apologize for the
> > > trouble and hope you make out better with a new set.
> > >
> > > * stts@xxxxxxxx (stts@xxxxxxxx) [001004 19:26]:
> > > -->Well it now appears that Disk 1 and Disk 3 are bad. Now I am
> > > -->hoping since I paid a premium price $69.95 from CompUSA that
> > > -->I would be able to get replacement disks, otherwise I guess
> > > -->I'll have to reinstall 6.4 which worked fine...But would really
> > > -->like 7.0 to work for me.
> > > -->
> > > -->I called your Support Installation Line, which supposely
> > > -->is open from 9am to 3pm Pac. Time which is only 1 hour
> > > -->ahead of Alaska. which would be 12pm our time. It Seems
> > > -->everytime I call this number I get the Same thing...I
> > > -->think I might have a Bad Disk 1 or 3. I Noticed a small
> > > -->scratch on disk 1.  And the installation died on disk 3.
> > > -->Oh I had approx 100 packages left to install.....
> > > -->And this is Linux 7.0 Pro.....
> > > -->
> > > -->And this is my correct Reg No.
> > > -->
> > > -->My Reg.#: is 4761 8260 6523 52
> > > -->
>>>>>>>>>>>>>blah blah blaaaaah


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