Mailinglist Archive: opensuse (2269 mails)

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Re: [SLE] Re: Ticket [20001003100000470]
  • From: aravind.sadagopan@xxxxxxxxxxxxxxx (Aravind Sadagopan)
  • Date: Thu, 05 Oct 2000 14:02:03 +0800
  • Message-id: <39DC195B.E665F359@xxxxxxxxxxxxxxx>



>We produce so many boxsets that there are bound to be a few bad CD's
> in the bunch because all can not be tested.
This is no excuse to be given. If you project youselves a company offering a
quality product and support
this attitude is indeed bad.

Patrick Wilke wrote:

> So basicly what your telling me is I am screwed. I purchased
> the Package with a Company Credit Card. Which now almost makes
> it impossible for me to return the product. It was also the last
> copy they had. In the past you folks have sent out replacement
> disk when asked. So now since you have gotten so big with the
> suse name you are changing your policy and not sending out
> replacement disks yes....I have used suse since it was first
> introduced and this is the First time every I have gotten this
> type of attitude. Ususally it's a friendly reply, we will send
> out replacement disk. All of the other Vendors woule do the same,
> but I guess SuSE would do it anymore......I hate red hat, slackware.
> Like FreeBSD. And Mandrake I have tested and its ok. But the remains
> that I like SuSE. Then you raise the cost and add the professional
> series which is the same as 6.4 for $49.95 (or $29.95). Sounds
> like we are starting to get a little Greedy here people. And all
> I wanted was 2 Disks replaced.....
>
> Signed
>
> Not very Happy End User......
>
> Patrick Wilke
>
> On Wed, 4 Oct 2000, SuSE Support wrote:
>
> > Dear SuSE Linux User,
> >
> > Because we don't keep stock in house my best suggestion would be to
> > return the box to where you purchased it from for a new one. They
> > most likely wouldn't give you your money back, but they should be
> > willing to exchange the box for a different one.
> > We produce so many boxsets that there are bound to be a few bad CD's
> > in the bunch because all can not be tested. I apologize for the
> > trouble and hope you make out better with a new set.
> >
> > * stts@xxxxxxxx (stts@xxxxxxxx) [001004 19:26]:
> > -->Well it now appears that Disk 1 and Disk 3 are bad. Now I am
> > -->hoping since I paid a premium price $69.95 from CompUSA that
> > -->I would be able to get replacement disks, otherwise I guess
> > -->I'll have to reinstall 6.4 which worked fine...But would really
> > -->like 7.0 to work for me.
> > -->
> > -->I called your Support Installation Line, which supposely
> > -->is open from 9am to 3pm Pac. Time which is only 1 hour
> > -->ahead of Alaska. which would be 12pm our time. It Seems
> > -->everytime I call this number I get the Same thing...I
> > -->think I might have a Bad Disk 1 or 3. I Noticed a small
> > -->scratch on disk 1. And the installation died on disk 3.
> > -->Oh I had approx 100 packages left to install.....
> > -->And this is Linux 7.0 Pro.....
> > -->
> > -->And this is my correct Reg No.
> > -->
> > -->My Reg.#: is 4761 8260 6523 52
> > -->
> > -->
> > -->Anyway this is the error that I got.......
> > -->
> > -->
> > -->Information
> > -->
> > -->And error occurred during Installation/Update. Please go to
> > -->the selection of packages (->Start Installation) and check
> > -->for lost packages.
> > -->
> > --> <continue>
> > -->
> > -->I have tried this 5 Times with the same result, and this is actually
> > -->the first time I have ever had a problem with SuSE since day one.
> > -->I have tried to install each of the packages individually and I get
> > -->the same error....I mounted all 3 Disks and can Read and Copy without
> > -->any problems. And All I did was a Upgrade. And I really don't want to
> > -->do a reinstall..................Any suggestions would be greatly
> > -->appreciated. The only other thing the installation did was kill my
> > -->Apache server.........
> > -->
> > -->
> > -->Patrick Wilke
> >
> > --
> > The SuSE Support-Team
> >
> > -------------------------------------------------------------
> > SuSE, Inc. Tel : +1-510-835-7879 Mo/Th 9a-3p (PST)
> > 580 2nd Street, Fax : +1-510-835-7875
> > Oakland CA 94607 E-Mail: isupport@xxxxxxxx
> > USA WWW : http://www.suse.com/
> > -------------------------------------------------------------
> >
> >
>
> --
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