Mailinglist Archive: opensuse (2407 mails)

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Re: [SLE] Disgruntled Customer



> > SuSE, and anyone else who cares about this thread....

I understand the frustration at so many patches for v6.4 but having used
some other distributions and been on their support lists, this list that
SuSE runs is as useful as anything I have seen. Good, timely information
is as valuable as any other feature of a distribution to me. So thanks
SuSE!

I have a new interest in ways to "mine" this and other lists since I saw
Miguel's Evolution at LinuxWorld. My idea is to create aliases for
lists/topics of interest such as:
suse@xxxxxxxxxxxx
apache@xxxxxxxxxxxx
mysql@xxxxxxxxxxxx
kde@xxxxxxxxxxxx

Subscribe to the lists then using the rule creation capability of the
Evolution email component make subtopic finding rules to create search keys
in Evolution's database. You sit lurking on the bunch of lists, backed by a
big hard disk, and create some knowledge bases. Every week or two, you scan
through a sampling of message subjects and bodies to look for new rules that
need to be added. Looking over the SuSE list since about mid May there has
been a great start on such a knowledge base even with all the OTT (off
technical topic) stuff. It would of course take up disk space but typically
no search keys would be generated for the OTT things, unless of course your
interest in knowledge bases stretches to the bazaar. Some kind of scheme
like this would even be a great way for SuSE to make list archives more
useful and much less effort to generate.

I suspect that anyone subscribing to all the distros in this way, would find
the SuSE list builds up a useful knowledge base faster. Not a typical
benchmark, but perhaps something useful to consider.

Ed Scott
ed.scott@xxxxxxxxxxxx
Opinions expressed here are entirely my own and do not necessarily reflect
those of my employer or other orgnizations.


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