Mailinglist Archive: opensuse (2407 mails)

[mha@xxxxxxxx (Michael Hasenstein)]

"Timothy R. Butler" wrote:
> 
> Michael,
> > with SuSE Linux, I'm the ORACLE GUY!!!! around here - over the head,
> 
>   I apologize then. The Oracle guy I would assume has no say on QC of SuSE Linux.

For _any_ problems with Oracle I'm responsible, yes. And I have it in
writing in several emails from Oracle (and from customers) that SuSE has
the best Oracle support out there:
http://www.suse.com/oracle/
http://www.suse.de/en/support/oracle/

... and I'll jump immediately if you come with a problem (if it's
fixable by us, otherwise I take it to Oracle, where I spend some of my
time here, helping our engineer there).

That's why I get a little, well, annoyed(?), when I get responses saying
"SuSE doesn't listen" - a) it's not SuSE but me, and b) I DO listen - if
it's something I can do anything about.

> Well, it wasn't really serious. However, it was annoying that out of the box,
> two of the three graphical package managers I know of (Kpackage, xrpm, and Gnorpm)
> didn't work. But, as I have said, I don't use SuSE full time yet - I'm hoping with

Yes, and internally my complaints sound like yours, only a little worse
;-)
But each time I get to use some other distribution for whatever reason
I'm always glad when I'm back in my office, where right now 7.0 is
running.

> KDE 2 Beta 4 ("Koolout") that I might finally migrate from Windows - but I haven't

I'm running it no. To save myself the migration later. I've got to file
quite a few bug reports to the KDE guys... but looks good (although I
only need xterms and Netscape, and sometimes soffice or acrobat reader).

> yet. So, I would imagine if I can find 4 or 5 packages that didn't work right,
> then someone using SuSE all day everyday would probably find a lot more (i.e. like
> the Netscape bug).

Actually, I found quite a few people who thought those crashes were
quite natural with Netscape, and didn't suspect us ;-)
Looks like that company really has an image problem.. oops, they're gone
already...

(Actually, it's not really our fault. We don't have the sources, and
what our Netscape guru did was write a library that's preloaded before
Netscape starts, that intercepts some Netscape system calls and takes
care that they are correct, Netscape's got quite a few bugs there.)


-- 
Michael Hasenstein
http://www.suse.de/~mha/
SuSE Linux AG, Nuernberg (Germany)
SuSE Inc., Oakland, California (US)

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